Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you fill out a contact form, subscribe to our newsletter, or subscribe to our services. This information may include but not limited to:

your name
email address
mailing address
phone number
payment information

We also automatically collect certain information when you visit our Site, such as your IP address, browser type, device identifiers, and browsing behaviour. More detailed information available in our Cookie Policy.

You can unsubscribe from our updates at any time by responding to any email you receive from us to tell us you wish to unsubscribe.

When you contact us either by phone, email, via our 'contact us' page or via social media, we will usually collect your name and contact details, because we have legitimate interest to properly respond to your query.
If our business is sold. We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the buyer of our business may not be able to provide services to you.

How We Use Your Information

We may use the information we collect to:

Provide and maintain our services
Communicate with you about your account or subscriptions
Send you promotional emails and newsletters
Personalise your experience on our Site or Services
Detect, prevent, and address technical issues
Comply with legal obligations

Information Sharing

We may share your information with third-parties such as:

Business partners, suppliers and subcontractors for the performance of the contract we enter into with them or you.
Regulators, Authorities or Enforcement Agencies if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
Prospective buyers of our business under our legitimate interest to ensure our business can be continued by the buyer.

Google Integration

We use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We require the following the permissions:

See your primary Google Account email address, your personal info, including any personal info you've made publicly available and to associate you with your personal info on Google so that we can identify you
Allow this application to run when you are not present so that we can sync the reports automatically based on your settings
Connect to an external service so we can bring in the data from the accounting platforms you have connected

Data Storage

We store your data on third party servers which are based both in Australia and may store an instance outside of Australia for Geographic Redundancy.

When working with third parties we may need to transfer your personal data outside of Australia.

Whenever we transfer your personal information outside of Australia, we ensure it receives the appropriate protection as required.

Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Breach Communication Policy

1. Notification Process: Upon discovery of a data breach, we will promptly initiate an internal investigation to assess the scope and impact of the breach. Once the necessary information is gathered, affected clients will be notified in accordance with applicable laws and regulations.

2. Timing of Notification: We will strive to provide prompt notification to affected clients. The timing of notification will be determined based on the nature and severity of the breach, as well as the availability of relevant information. However, it is understood that delays may occur due to the need for a thorough investigation or external legal requirements.

3. Content of Notification: The notification to affected clients will include information such as the nature of the breach, the types of data that were compromised, the potential risks or harm posed to the clients, and the steps being taken to mitigate the breach and prevent future incidents. The notification will be clear, concise, and written in a manner that is easily understandable to the clients.

4. Communication Channels: We will utilise appropriate communication channels such as email, direct mail, or secure online portals to notify affected clients. The chosen channels will prioritise the security and confidentiality of the information being shared.

5. Assistance and Support: We will assist affected clients with appropriate support to help them mitigate any potential harm.

6. Regulatory Reporting: In compliance with applicable laws and regulations, we will promptly report the data breach to the relevant regulatory authorities. This will be done in accordance with the required timeframes and procedures outlined by the applicable regulatory bodies.

Your Rights

You have the right to access, correct, or delete your personal information. You may also opt-out of receiving promotional emails from us by following the instructions provided in those emails.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at Contact us or email hello@snapzl.com.au